The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business by Blake Morgan
- The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
- Blake Morgan
- Page: 224
- Format: pdf, ePub, mobi, fb2
- ISBN: 9780310172598
- Publisher: HarperCollins Leadership
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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
The Customer Of The Future: The Psychological, Technical
I have compiled my latest research into a my new book called The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business,
10 Guiding Principles for Winning Tomorrow's Bus
Condition Notes: Used book in good and clean conditions. Pages and cover are intact. Limited notes marks and highlighting may be present.
The Customer of the Future by Blake Morgan
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected
The Customer of the Future
Book Summary. Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective
[PDF] The Customer of the Future by Blake Morgan
Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies.
The Customer of the Future: 10 Guiding Principles for
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business · Learn the ten defining strategies for a customer experience-focused company.
The Customer of the Future: 10 Guiding Principles for
In The Customer of the Future, author Blake Morgan provides you with 10 easy to follow customer experience guidelines that leverage the latest thinking and
Blake Morgan: books, biography, latest update
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience.
The Customer of the Future: 10 Guiding Principles for
Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective
The Customer of the Future
Book Summary. Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat
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